Frequently asked questions

Only when the server preflight says the selected report has enough required evidence. If coverage or source data is insufficient, the buy button stays unavailable and you are not charged. Missing data is not presented as a clean result.

After verified payment we try to create the frozen report. If fulfilment cannot complete, Address Lens automatically requests a full refund to the original payment method. Stripe remains the payment and refund record.

A completed buyer report remains available in your account for 90 days. A public share link lasts up to 30 days, is always capped by the report expiry, and can be revoked sooner.

No. It is an evidence-led screening tool, not a building survey, structural inspection, legal report, mortgage valuation or market valuation. Check primary sources and use qualified professionals for decisions that require them.

Yes. The UK prices shown for buyer reports, Essentials, Professional, Branch and Essentials Boost include VAT.

Essentials adds 15 new property investigations each billing month. Unused investigations roll over, but the balance is capped at 30.

A £9.99 VAT-included Boost adds five investigations. It is available once per billing period and only when your current balance is 25 or below.

Professional provides unlimited investigations plus advanced evidence, branding, comparable analysis and Offer Brief tools. Essentials remains the metered plan for regular home research.

No. The trial needs no card and does not auto-convert. It includes five properties, one branded pack and one advanced workflow for 14 days.

Paid access normally continues to the end of the current paid period. After that, paid capabilities and unused subscription allowance end. On Branch, named users lose branch-provided access unless they separately hold their own plan.

A small office — an estate agent, letting agent, or conveyancing office with 3–4 named users — pays for one subscription instead of separate Professional plans. The subscription gives the named team Professional tools and team management.

Up to four people in total, including the owner. The person who buys the licence becomes the owner, is billed once for the whole team, and is automatically one of the four covered seats.

From the Team card on the billing page, the owner enters up to three colleagues’ email addresses. Each gets an invite link by email. Everyone keeps their own personal login — there is no shared account — and gets Branch access when they accept.

The owner can remove anyone from the Team card at any time. That person’s Branch access ends (unless they separately hold their own personal paid plan), and the freed-up seat can be given to someone new with a fresh invite.

If the Branch subscription lapses or is cancelled, everyone on the branch loses Branch access at the same time — not just the owner. To come back later, the office buys the plan again and the new owner re-invites the team; previous memberships are not automatically restored.

If the buyer already pays for Essentials or Professional, that personal subscription is automatically cancelled when the Branch purchase completes, so there is no double charge. If an invited colleague already has their own paid plan, joining the branch is still fine — and if they’re later removed, they fall back to their own plan rather than losing access entirely.