Data deletion

Close your account in Address Lens

If you can sign in, open Account, choose Close account & delete my data, and confirm. A successful closure permanently closes your Address Lens account and deletes the user-owned Address Lens data listed below.

If you cannot use the account control

Email support@addresslens.co.uk from the address associated with the account. We may ask for information needed to verify the request. We normally respond within one month to a data-rights request; where data-protection law permits more time, we will explain why and when to expect our response.

What gets deleted

• Reports, their stored snapshots and report files, and any public share links or tokens.
• Saved properties and saved comparable searches.
• Address Lens copies of saved Property Expert conversations, including questions, generated answers, evidence snapshots, idempotency metadata and locally held run metadata.
• Account profile, sign-in sessions, refresh tokens, and other user-owned account data.
• Billing and subscription cleanup needed to stop future Stripe billing before the account is removed.

The right to erasure is not absolute. We may retain limited records where legally required, for example for tax, fraud prevention, or to meet other legal obligations. See our Privacy Policy for details of what we store.

External sign-in providers

If you used an external sign-in provider, you can separately revoke Address Lens in that provider's account settings to stop future data sharing. This optional step does not replace closing your Address Lens account or making a data-rights request.

Property Expert conversations

Deleting a saved Property Expert conversation while signed in, or closing your account, removes the copies held by Address Lens for your account. This includes questions, generated answers, evidence snapshots, idempotency metadata and locally held run metadata.